Refund and Return Policy

Overview

At Microdose Vision, your satisfaction and safety come first. Every order is handled with care, packaged discreetly, and shipped securely. Because we deal with sensitive products, we follow a strict and transparent refund and return policy to protect both your privacy and your purchase.

1. Insured Packages Only

We refund only insured packages.
Why? Because insurance guarantees safe handling and helps us track your package in case of any issue. If you want peace of mind, always choose the insured shipping option at checkout. It’s the only way to ensure full coverage if something goes wrong.

2. Refund Timeline

Refunds take up to 21 days after we verify the cause of the issue. We investigate carefully to confirm the situation before approving any refund.

Once approved, your refund will be processed automatically, and the credit will appear in your account within a few business days, depending on your payment method.

3. Damaged or Missing Packages

If your order arrives damaged or doesn’t arrive at all, here’s how we handle it:

If the damage or loss is our fault, you’ll receive a 100% refund or a replacement.
If your package goes missing due to postal errors or customs issues, the refund will depend on the circumstances and cause.
Evidence of damage (such as photos or videos) must be provided before any return or refund can be processed.

We take responsibility when it’s due—but we also investigate to ensure fairness and transparency.

4. Seized Packages

If your insured package is seized by authorities, we’ll replace or refund your order after verification.
Our team understands the legal sensitivities around our products and handles each case with full discretion and professionalism.

5. International Orders

We ship worldwide with great success, but we cannot guarantee 100% delivery success for every international shipment due to varying customs laws.

Refunds for international orders will therefore be case-based and may require a negotiated resolution between you and our team. We always aim for fairness and customer satisfaction.

6. Returning Your Product

If you need to return an item:

You’ll pay your own return shipping costs.
Shipping costs are non-refundable.
If you receive a refund, we’ll deduct the return shipping cost from your total refund.
Depending on your location, the time for the replacement or exchange to reach you may vary.

For expensive or sensitive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your package reaches us safely.

⚠️ Important: We don’t guarantee receipt of returned items unless tracking or insurance is provided.

7. Our Commitment to You

We understand the nature of our products and the trust you place in us. That’s why every step—from packaging to delivery—is handled discreetly and professionally.

Our 98% success rate shows our reliability, and when issues arise, we deal with them openly, honestly, and with your satisfaction in mind.

At Microdose Vision, you’re not just placing an order—you’re working with a team that respects your privacy and values your trust.

Need Help?

If you have a refund or return issue, contact us directly:
📧 [email protected]

Our support team will review your case within 24–48 hours and guide you every step of the way.

Refund and Returns Policy